Refund policy
At Whiskers Way, your cat’s happiness is everything. That’s why we offer an industry-leading 30-Day Satisfaction Guarantee on almost every product.
If you or your cat aren’t completely thrilled, return it within 30 days for a full refund — no questions asked.
What’s Covered
- Virtually all unopened or lightly used products in resellable condition
- Original packaging and accessories strongly preferred (but not required — we get it, cats happen)
What’s Not Covered
- Pet food, treats, litter, or hygiene products (opened or not)
- Personalized or custom-made items
- Final sale or clearance items
- Products damaged by misuse, accidents, or “my cat destroyed it in 5 minutes”
How It Works
- Contact us at contact@whiskersway.com within 30 days of receiving your order.
- We’ll send you a prepaid return label for US addresses (you pay return shipping from outside the US or if the reason is “changed my mind” on certain large items).
- Once we receive the item, we’ll issue a full refund to your original payment method within 3–5 business days (minus any restocking/shipping fees where applicable).
Important Notes
- Return shipping is free for defective or wrong items.
- For “changed my mind” returns on large items (cat trees, wheels, furniture over 20 lbs), a 15–25% restocking fee may apply to cover return costs.
- Refunds do not include original shipping charges unless the error was ours.
We’d rather your pet be 100% happy than keep something they don't like. That’s a Whiskers Way promise.